Programs

Customer Service and Information Clerk

Program Type:
Diploma

Completion:
Less than 1 year

Skills:
Business Correspondence, Business Math, Business Communication, Customer Service, Business Writing, Keyboarding, Telephone Communication, Personal Computer Skills, MS office, Windows OS

Program Information

Admission Requirements

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.

An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Program Highlights

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.

Careers Opportunities

Careers which correspond to the skills learned include:

  • Library Clerk
  • Courtesy Receptionist
  • Complaint, Inquiries, or Information Clerk
  • Order and Payment Clerk
  • Customer Service Representative

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